We have established relationships with all major insurance companies. We are here to help you process your pet's insurance claim. Our Website is Under Construction While our website is under construction, please head to The Ealing Vet website, by clicking the button below, where you'll find further information * * please note that some information on The Ealing Vet website may differ but we aim to update this as soon as possible. If you would like further information or a price quote prior to our full website launching, please contact us via email with the subject 'The London House Vet enquiry": hello@theealingvet.co.uk Back to Home Page

Click here to read The London House Vet's terms and conditions. Terms & Conditions We love caring for your pets and appreciate your understanding of our policies, which help us provide an efficient and compassionate service. Please review the following information carefully. Online Booking & Cancellation New clients booking for the first time are required to pay the full consultation or vaccination fee in advance. Without payment, the booking will not be valid. A minimum of 48 hours’ notice is required for cancellations. Due to high demand, we allocate bookings based on location to optimise both time and environmental efficiency. This allows us to keep our costs comparable to, or lower than, traditional vet clinics without travel costs.If the allocated time is not suitable, clients may choose to reschedule for another day. We prioritise euthanasia appointments and minor procedures requiring sedation when setting the day’s schedule. Priority booking is available for clients who wish to select a specific one-hour window for their appointment. This service is available at a premium rate.If you are unable to be home, a trusted family member or neighbour may host us, but please ensure you are reachable by phone during the visit. Urgent Vet Visits (Within 24 Hours) Urgent bookings cannot be made directly through the website, as the daily route is planned in advance. Clients seeking an urgent visit within 24 hours should complete the online request form and await confirmation with an estimated arrival time (ETA). Emergencies We are not an emergency service. If your pet is collapsed, struggling to breathe, or bleeding profusely, please take them to the nearest veterinary clinic immediately. We recommend that all clients familiarise themselves with their nearest day clinic and 24-hour veterinary hospital in case of emergency. Booking for Multiple Pets Please book all animals at the time of your appointment request. To comply with VMD regulations, we only carry vaccines pre-booked for the day and may not be able to vaccinate additional pets. If you encounter issues with the online booking system, please contact us for assistance. Parking Requirements and Property Access Proximity: Please ensure parking is available within a 5-minute walk of your property. Difficult Parking: If parking is particularly challenging (e.g. a long walk from the property), a £20 surcharge will apply. Client Responsibility: Clients are responsible for parking fees, permits, or fines. Any time spent organising parking will be deducted from consultation time. Availability for Appointments Please ensure you are available one hour before and one hour after your scheduled ETA. You are welcome to call the vet on the day of the appointment for an updated ETA. Preparing for the Appointment (Cats) Please ensure your cat is in an enclosed room with no hiding spots prior to the appointment. If your cat cannot be located or the vet cannot access the property, the full consultation fee will apply. For nervous cats, we recommend booking a pre-consultation phone call to discuss how best to prepare. Cats should be examined in a ground-floor room wherever possible. If your cat is upstairs, please bring them down before the appointment. Location Restrictions Home visits are available within our standard service areas. You can view the full list of areas covered here . For locations outside these areas, please contact us to discuss options. Restricted Roads If you live on or near a restricted-entry road, please ensure your appointment is scheduled outside restricted hours. Provide these details when booking to avoid cancellations or delays. If restrictions prevent access, the full consultation fee will still apply. Estimated Arrival Times Appointment times are approximate due to the nature of our work. Please be available within one hour before or after your ETA. If the vet is delayed by more than 20 minutes, we will do our best to contact you with an updated arrival time. Suitability of the Booking System Our booking system works well for most clients. Those requiring a more specific timeframe may prefer to book a priority consultation, which guarantees a visit within a chosen one-hour window (at an additional cost). If neither of our booking options suits your schedule, we recommend using a traditional clinic where appointment times are fixed. Clients booking a standard consultation are allocated a time based on their location. If the proposed time is unsuitable, we will reschedule for another day or offer a full refund of your deposit. We always aim to visit on your preferred day and provide an ETA approximately 24 hours in advance. By booking with us, all clients agree to these terms of service. Pre-Visit Consultation for Nervous Pets We welcome pets who find clinic visits stressful. You can book a pre-visit telephone consultation to discuss strategies for a calm home visit. Please refer to our FAQs for guidance on preparing dogs and cats for a vet visit. Strong Scents and Smoking For the comfort and safety of our staff and your pet, please avoid using scented or unscented candles, sprays, or perfumes during our visit. Smoking or exposure to unventilated smoky areas is strictly prohibited. No-Show Policy No Show: If the vet arrives and no one is available, the full consultation fee will apply. Late Arrival: Waiting time will be charged at £100 per hour. To avoid disruption to other clients, the vet may leave and the full consultation fee will still be charged. Individual Queries As a small business, we are unable to provide advice outside scheduled consultations. Clients requiring follow-up advice should book a telephone or face-to-face appointment. To help us maintain the quality of care for all clients, please avoid multiple contacts outside of consultation times. Complaints or Feedback We pride ourselves on offering personal, direct care from the vet and clinic owner. While we strive for excellence, we recognise that issues can occasionally arise. If you have feedback or a complaint, please call or email us (attention: clinic owner). Complaints involving staff may take up to 10 working days to investigate. Non-Payment Full payment is required at the time of consultation. No medications will be dispensed until payment is received. Failure to pay for services or goods will result in legal action and may incur interest, court, and administrative fees. A court order may also affect your credit rating. Pricing, Deposits, and Payments Payment is due at the time of consultation. We do not offer credit. If invoiced, please ensure payment is made the same day to avoid administrative penalties. We maintain transparent pricing on all booking options. Additional estimates for procedures or treatments can only be provided during a consultation. Please review your invoices and statements carefully before raising any queries. Nail Clipping and Anal Glands These services are charged as optional add-ons to standard health consultations. Termination of Services Policy We are committed to providing compassionate care in a respectful environment. However, we reserve the right to terminate our services if a client displays rudeness, aggression, or threatening behaviour. In such cases, the client will receive a Termination of Services letter, and we will promptly forward relevant clinical records to a new vet upon request. Social Media Conduct We reserve the right to take legal action against individuals who make false or defamatory statements about our business online, including attempts to obtain discounts or compensation through public pressure. Pet Travel to Non-EU Countries If your pet has received routine vaccinations from us and you require travel documentation for a non-EU destination: Requests must be made clearly and with a minimum of 7 working days’ notice. Documentation cannot be provided between 15 August – 7 September or 20 December – 6 January. Fees apply for administrative preparation. Documentation Fees: Clinical history (7 days’ notice): £25 Vaccination card (outside appointment): £25 Urgent vaccination card (within 24 hours): £170 Urgent clinical history (within 24 hours): £150 We can only provide documentation for vaccinations administered by us. We appreciate your cooperation in helping us deliver a smooth, caring, and professional experience for you and your pet. Back to Home Page

Travelling with your pet outside of the EU? We can help with vaccinations and documentation, including Export Health Certificates (EHCs). Non-EU Travel We welcome all travel requests, including those to countries outside the EU, and we are here to support you every step of the way. What We Can Provide: Rabies vaccinations
 Export Health Certificates (EHCs)
 Fit-to-Fly documentation
 Vaccine cards and certificates
 Medical histories
 Many countries also require parasite treatments (such as tick, flea, or tapeworm treatments) and in some cases, blood tests prior to travel. These requirements vary depending on your destination and airline. Planning Your Journey: Because every airline and country has different rules, including the use of specific export agencies, it’s important to: Check with your airline or travel agency before booking
 Confirm all travel requirements with your airline, DEFRA, and destination country
 Ensure the information you provide to us is accurate, as we will use it to prepare your pet’s official documents
 If your pet is boarding prior to travel, please request all required travel and vaccine documentation well in advance, as most boarding facilities will need this ahead of time. Ready to Go? We’re happy to provide a quote for your pet’s travel documentation.
Please use our contact form and we will be back in touch with you as soon as possible. Contact Us If your pet has received annual vaccinations from us and you're now planning travel to a non-EU destination, please see these Terms & Conditions before proceeding.
 Back to Home Page

Planning to travel with your pet? We can help with vaccinations and documentation to both EU and non-EU locations, including Animal Health Certificates and Export Health Certificates Stress-Free Pet Travel Appointments We welcome all travel requests and are here to help you prepare the documentation your pet needs to travel safely and legally — all from the comfort of your own home. Please see the sections below for more information about EU and non-EU pet travel requirements. How to Book There are two ways to arrange your pet’s travel documentation through our service: Book a Travel Planning Consultation Ideal if you’d like us to manage your pet’s travel process from start to finish. We’ll review your itinerary, confirm the correct documents, and ensure full compliance with all regulations. Request Specific Travel Documents Perfect if you already know exactly which travel documents you need and are using a specific pet travel agent. We’ll prepare the paperwork you request, based on the details you provide. Please note: If you do not book a Travel Planning Consultation, we cannot take responsibility for any part of the travel process outside of the specific documents you have requested from us. Important Information We must be able to contact the travel agent or the person travelling with the pet to confirm details and ensure accuracy. Full payment is required in advance for all travel appointments, including telephone planning consultations. Our travel booking forms can be found via the sections below. EU Destinations We are authorised to issue Animal Health Certificates (AHCs) — the only official document required for your pet to travel to EU countries Non-EU Destinations We welcome all travel requests, including those to countries outside the EU, and we are here to support you every step of the way. Areas Covered Back to Home Page

Travelling with your pet within the EU? We can help with vaccinations and documentation, including Animal Health Certificates (AHCs). EU Travel We are authorised to issue Animal Health Certificates (AHCs) — the only official document required for your pet to travel to EU countries What we offer: Rabies vaccinations (must be given at least 21 days before travel)
 AHCs – please enquire for costs 
Guidance on tapeworm treatment if needed for re-entry into the UK. Individual requirements will be discussed at the time of your appointment.
 What We Need From You: To complete your pet’s AHC, we’ll send you a short questionnaire before your appointment. You’ll need to provide information such as: The country of first entry into the EU
 The exact date of entry
 Any other EU countries that you will be travelling through This information is legally required and will be printed on your pet’s certificate — please ensure it's accurate. Returning to the UK If you are travelling to a non–tapeworm-free EU country (such as France, Spain, or Italy), your pet will need a tapeworm treatment 24–120 hours before coming back into the UK. Key Advice: Allow Plenty of Time to Plan Book in advance of your travel date
 Provide accurate travel information when requested
 We’ll handle the rest and ensure your pet’s documents are ready for your trip. To book your pet’s EU travel appointment, please use our booking form and we'll be in touch as soon as possible Booking Request Form Areas Covered Back to Home Page

Want to know more about The London House Vet? Click here to find out what inspired Dr Kathleen Batey to start offering home vet visit services Our Story We are a mobile veterinary service offering professional, personalised care for pets in the comfort of their own home. The London House Vet is an expansion of The Ealing Vet which was founded in 2023 by Dr Kathleen Batey, and represents a natural continuation of Kathleen’s vision to bring high-quality, veterinary care to more pets and their owners across London. Kathleen graduated from the Royal Veterinary College in 2013 and, after years of working in a variety of clinics, founded The Ealing Vet in response to a growing need for home-based veterinary services. Over the years, Kathleen witnessed a widening disconnect between pet owners and traditional vet clinics, much of it due to the increasing consolidation of independent practices by large corporate groups. In response, Kathleen set out to offer something different: a mobile service where trust, familiarity, and continuity of care come first. At The London House Vet, you’ll always see the same vet, ensuring your pet receives consistent, compassionate care from someone who truly knows them. “I can hand on heart say that I am giving the best service I have ever given in my professional career. Not only do I get to know all of my patients and clients incredibly well, I also get to see the patients within their own home, which has a huge benefit compared to in a clinic setting. Not only because they are naturally calmer, but it also helps me to pick up on things that may otherwise be missed.” Dr Kathleen Batey, Founder of The Ealing Vet & The London House Vet With services ranging from consultations and vaccinations to minor procedures and peaceful at-home euthanasia, all carried out in your pet’s home environment, The London House Vet offers a stress-free alternative to the traditional clinic visit. No traffic, no waiting rooms, and no anxious pets; just calm, personalised care tailored to the needs of both animals and their carers. Inspired by the kind of trusted, long-term relationships seen in the stories of James Herriot, The London House Vet is here to bring that same level of connection and care to homes across the city. Areas Covered Back to Home Page Booking Request Form

Areas We Cover Central London City of Westminster Hampstead West & South West London London Borough of Merton London Borough of Wandsworth London Borough of Hammersmith & Fulham London Borough of Richmond-Upon-Thames London Borough of Ealing London Borough of Hounslow Royal Borough of Kensington & Chelsea Kingston & Surrey Borough of Elmbridge Royal Borough of Kingston-Upon-Thames Borough of Spelthorne Borough of Epsom & Ewell About Us Who is The London House Vet? Gentle At-Home Euthanasia Our Services Travelling With Your Pet Written Prescriptions Terms & Conditions Insurance Register & Book Register With Us Book An Appointment FAQs Out of Hours This Page Is Currently Under Construction We are working hard to get things up and running. In the mean time, if you would like to enquire about pricing, please follow the link below to our contact form and we will be back in touch as soon as possible. Thank you for your patience. Contact Us Back to Home Page

Click here to register your pet/s with The London House Vet Areas We Cover Central London City of Westminster Hampstead West & South West London London Borough of Merton London Borough of Wandsworth London Borough of Hammersmith & Fulham London Borough of Richmond-Upon-Thames London Borough of Ealing London Borough of Hounslow Royal Borough of Kensington & Chelsea Kingston & Surrey Borough of Elmbridge Royal Borough of Kingston-Upon-Thames Borough of Spelthorne Borough of Epsom & Ewell About Us Who is The London House Vet? Gentle At-Home Euthanasia Our Services Travelling With Your Pet Written Prescriptions Terms & Conditions Insurance Register & Book Register With Us Book An Appointment FAQs Out of Hours Register With Us Thank you for your interest in our home visit veterinary services. Registering your pet with The London House Vet couldn't be easier. Either send us an email to hello@theealingvet.co.uk (new email address coming soon) with the subject 'The London House Vet Registration', and we will respond with some questions, or fill in the form below. Title* First name* Last name* Email Phone* Full Address & Post Code* Pet's Name* Species* Breed* Sex* Neutered/Entire* Colour* DOB or estimated age* Date of your pets last vaccine Do you need to register another pet?* If you have your pet's current medical history, please upload it here, or send it via email. If you don't currently have your pet's medication history, please ask your current vets to email it to us. Thank you. Upload File I have read and agree to the the terms and conditions * We will occasionally send out marketing information about any events that we might be partaking in. This will only be directly from us. Please check this box if you do not wish to receive marketing communications. We will send you reminders about your pet's vaccinations and parasite control. Please check this box if you do not wish to receive reminders. Back to Home Page

EU Travel Booking If you are planning to travel within the EU with your pet/s and require our help, please fill in the below booking request form and we will get back to you as soon as possible. I understand that full payment is taken in advance for all travel related appointment * I agree that the owner details below match that of my pet's microchip registration and passport (if applicable) * It’s very important that all details provided are accurate. Any incorrect information could lead to errors on the AHC, which may result in being refused entry to the EU at border control. Please note that it is your responsibility to ensure the information is correct. Please tick to agree that you understand * What type of EU travel appointment do you require?* What day would you like your appointment on?* What time of day works best for you?* Would you like your appointment as soon as possible?* Please provide additional information about your availability* Owner full name* Owner full address & postcode* Owner email address* Owner telephone number* Person travelling with the animal (if different to the above) Relation to the owner Address of the person travelling with the pet (if different to owner address) If it is someone other than the owner transporting the animal(s), is the owner travelling within 5 days of the pet?* Date of entry to the EU* First country (entry point into the EU)* Final country* Please list any further countries that you will be travelling through, both on the way to your destination and on the way back to the UK (type n/a if this doesn't spply)* Will the pet/s be returning to the UK within 120 days?* Return date* Mode/s of Travel (car/plane/train)* Are your pet/s Rabies vaccination up to date? * Does your pet/s have an up to date EU passport?* How many animals will be travelling?* If more than one, please fill in the below details of one animal and we will contact you for the information of the remaining animal/s Name of Animal* Species* Microchip number* Sex* Neutered status* Breed* Colour* Date of birth* If your pet has a passport, please ensure it matches the date of birth written in their passport I understand that the person travelling with the pet/s must be present at the travel consultation * I understand that all animals travelling must be present at the consultation * I understand that, where applicable, I must have evidence of my pet/s' current rabies vaccination with me at the appointment * Submit

Areas We Cover Central London City of Westminster Hampstead West & South West London London Borough of Merton London Borough of Wandsworth London Borough of Hammersmith & Fulham London Borough of Richmond-Upon-Thames London Borough of Ealing London Borough of Hounslow Royal Borough of Kensington & Chelsea Kingston & Surrey Borough of Elmbridge Royal Borough of Kingston-Upon-Thames Borough of Spelthorne Borough of Epsom & Ewell About Us Who is The London House Vet? Gentle At-Home Euthanasia Our Services Travelling With Your Pet Written Prescriptions Terms & Conditions Insurance Register & Book Register With Us Book An Appointment FAQs Out of Hours Thank You We have received your submission and we aim to be back in touch within 24 hours. If your enquiry or booking request is urgent, please call us on 07545 326 792 Back to Home Page